Car rental questions, answered clearly.

Choose your pick-up and return locations, dates and times on the Comfy homepage. Select an available vehicle category, review the included protection and optional extras, enter the driver details and complete the confirmation step. Your reservation is complete after Comfy accepts the request and sends the booking confirmation.

The minimum rental period with Comfy is five calendar days. The booking calendars do not allow a return date earlier than five days after the selected pick-up date.

Online bookings require at least five days. For a shorter rental, contact Comfy directly. A shorter period may occasionally be possible depending on dates, vehicle availability and location, but it is not guaranteed.

An online submission is a booking request. Availability and the reservation details are checked before acceptance. A confirmation email with the reservation reference and booking information is the final confirmation.

Bookings are normally made for a vehicle category. The displayed model is representative. Comfy may provide the shown model or another model in the same category with similar size and characteristics.

Yes, contact Comfy as early as possible. Changes are subject to vehicle availability and may change the final rental price, delivery charge or selected extras.

Contact Comfy by phone or email and provide your reservation reference. Under the current rental policy, cancellation without an additional charge is normally available up to four days before the rental begins. Later cancellations may be charged. The terms in your confirmation and the current Rental Policy apply.

Comfy will contact you and may offer another vehicle category, adjusted times or alternative dates. No replacement is final until you accept the revised booking details.

The driver must normally be at least 22 years old. A different age condition may apply to a particular vehicle category, so review the booking details before confirmation.

The main driver and every additional driver must normally have held a valid driving licence for at least 12 months before the rental begins.

Drivers with a valid EU or EEA licence can normally use that licence in Greece. If the licence was issued outside Europe, or is not written in Greek or English, an International Driving Permit may also be required. Bring the original national licence as well.

Only drivers named in the rental agreement may drive the vehicle. Every additional driver must meet the age and licence requirements and present the required documents at collection.

Bring the main driver’s original driving licence, passport or national identity card, booking confirmation and any required International Driving Permit. Additional drivers must also present their original licence and identification.

Comfy serves locations across Crete, including Heraklion Airport, Chania Airport, ports, hotels and other agreed locations. Available locations and any location charge are displayed during the search or confirmed by the Comfy team.

Yes. Airport collection and return are available at Heraklion and Chania, subject to the selected time and reservation confirmation. Enter accurate flight details so the team can coordinate the meeting.

Delivery and collection may be available at hotels, villas, ports and other locations in Crete. Availability and any delivery charge depend on the address, time and rental period.

Arrival details help Comfy monitor delays and meet you at the correct place and time. When an airport or port is selected, provide the flight or ferry details no later than the day before collection.

Contact Comfy as soon as you know about the delay. The team will try to adjust the delivery time. After-hours conditions or charges may apply when the revised arrival falls within the night-delivery period.

Deliveries or collections between 23:30 and 07:30 are currently subject to a €20 after-hours charge, payable according to the booking instructions. The same condition may apply when a delayed flight moves the meeting into this period.

A different return location may be possible. Select the desired locations during the search or ask Comfy before confirmation. A one-way or location charge may apply and will be shown or confirmed before the rental.

Return the car at the confirmed location, date and time, with the agreed fuel level and all supplied items. Allow enough time for the vehicle check and inform Comfy immediately if you expect to arrive late.

The authoritative inclusions are shown with the selected vehicle and in the booking summary. Comfy rates commonly include unlimited kilometres, the listed insurance package, clear taxes and fees, and the services specifically marked as included. Optional extras and special delivery charges are shown separately.

Comfy aims to show the full price clearly before confirmation. The final amount can change only when you select optional extras, request a different location or time, extend the rental, return the vehicle late, return it with less fuel, or create another charge described in the Rental Policy.

A credit card is not normally required for standard Comfy reservations. The available payment methods and any prepayment requirement are displayed during checkout and confirmed in the reservation email.

Depending on the booking, payment may be available through PayPal, by cash on arrival or by card on arrival. Use the payment method shown during checkout. A particular rate or reservation may require a specified method.

Any required deposit or prepayment is shown before you confirm the reservation. Keep the payment confirmation together with the booking reference. Different conditions may apply to promotional rates or special vehicle categories.

The car must be returned with the same amount of fuel recorded at collection. Fuel is not included in the rental price. When a vehicle is returned with less fuel, the missing amount may be charged according to the applicable local fuel value and rental terms.

Unlimited kilometres are commonly included in Comfy rentals. Confirm the inclusion shown for your selected vehicle and reservation, as the booking summary is the authoritative record.

The insurance or protection package included with each vehicle is shown during booking. Comfy commonly presents comprehensive protection without an excess on eligible bookings. Coverage applies only when the rental agreement and driving conditions are followed.

No insurance product is unlimited. Coverage, exclusions and driver responsibilities are defined by the Rental Policy and signed rental agreement. Damage connected with prohibited use, an unauthorised driver, failure to report an incident or another breach of the agreement may not be covered.

Stop safely, do not abandon the vehicle, contact Comfy immediately and notify the Police. Follow the instructions given by Comfy and the authorities. Do not admit liability, arrange a private settlement or authorise repairs without approval. A Police incident report may be required for the insurance to apply.

Park safely and contact Comfy immediately using the support number in your confirmation or rental agreement. Do not arrange a repair, replacement part or towing service without Comfy’s approval unless an emergency service instructs otherwise.

The driver is responsible for traffic, parking and other fines issued during the rental. Inform Comfy immediately if a fine or official notice is received.

Yes. Use the transmission information and filters shown with the available vehicles. The confirmed category and transmission are listed in the booking confirmation.

Available extras are displayed after you select a vehicle. Child seats and other equipment are subject to availability, so reserve them during booking rather than requesting them at the last moment.

Ask Comfy before driving on an unpaved, unsuitable or restricted road. Damage caused by prohibited or unsuitable use may fall outside the insurance coverage. Many remote beaches in Crete have access roads that require extra care.

Do not take the vehicle on a ferry or outside the agreed rental area without written permission from Comfy. Additional insurance, documentation or restrictions may apply.

Contact Comfy immediately. Replacement keys, locks, documents, delivery and related services may be charged when the loss is the renter’s responsibility.

Contact Comfy before the original return time. An extension is valid only after Comfy confirms availability, the new return details and any additional price. Keeping the car without approval may affect insurance and availability for the next customer.

Inform Comfy before the agreed return time. Under the current policy, the first hour may be free when the company has been informed. The following three hours may be charged at €10 per hour. A delay of more than four hours may be charged as an additional rental day.

Yes, after informing Comfy. An early return does not automatically create a refund because the vehicle was reserved for the full confirmed period. Ask the team about the conditions that apply to your booking.

Main roads connect the larger towns, airports and popular destinations, but mountain and village roads can be narrow and winding. Drive conservatively, allow extra travel time and avoid following navigation instructions onto roads that look unsuitable for the vehicle.

Use official parking areas and observe local signs and road markings. Historic centres may have pedestrian zones or restricted access. Never block driveways, emergency access or narrow village streets.

Check the fuel level, tyres and dashboard warnings, carry water, confirm the route and allow extra time. Mobile coverage can be limited in remote areas, so save important contact information and route details before leaving.

Call +30 694 580 5577 or email info@comfy.gr. Include your booking reference when contacting the team about an existing reservation.

Provide your name, booking reference, vehicle registration if already collected, current location, a clear description of the issue and a phone number where you can be reached. For damage or an incident, send photographs only when it is safe to do so.

This FAQ is a general guide. The confirmed booking details, current Rental Policy and signed rental agreement take priority. Contact Comfy before collection if any condition is unclear.